Frequently Asked Questions


Why Use Closet Storage Systems?

  • Standard closets often suffer from poor use of space and design with no flexibility. Examples: rods crossing in corners, too much long-hang space, no drawers, fixed shelves with poor spacing, unusable upper areas.

  • Closet Storage Systems’ designs are user-friendly and created specifically for the customer’s needs.

  • Professional design can increase useable space 50-100%.

  • Hanging areas are built in multiple sections with each section individually adjustable to take full advantage of space.

  • Children’s closets can be triple or quadruple hung and easily rearranged, as growth requires.

  • Shelves come in varying depths and widths to accommodate shoes, sweaters, purses, and other fashion items.

  • Adjustable shelves allow the user to put as much or as little as needed on each shelf.


Job Process?

  • All jobs begin with a free telephone consultation or in-home estimate which includes design and full set of plans based on customer inventory and needs. Installations generally follow 1-3 weeks later and take 1 day or less.

  • Depending on job size, a professional crew of 1-3 insured and qualified installers will be used to ensure a one-day completion whenever possible.

  • Start times are generally 8:30 a.m.–9:30 a.m., depending upon location.

  • Installers provide runners for floor protection.

  • Customer is responsible for removing all personal items from closet.

  • All caulking and nails are removed from walls; holes and rough spots will be spackled.

  • Painting and touch-up over bare areas is included using customer's own paint.

  • Installer(s) will remove and dispose of all original closet components.

  • Pre-cut closet components are then installed with full clean-up following; closet is ready to use same day.

Closet Features?

Closet Storage Systems offers closet, garage, pantry, utility room and office systems (residential and commercial) using the high-quality materials detailed below. All systems are custom-made to fit any sized area.

  • Melamine finishes include:

    • White

    • Antique White

    • Almond

    • Hard Rock Maple

    • Figured Mahogany

    • Chocolate Apple

    • Folkestone Gray

    • London Gray

    • Black

  • Melamine components are industrial furniture grade.

  • All closet rods are adjustable; all shelves are adjustable with locking pins.

  • Interchangeable rods and shelves.

  • Systems are floor mounted for maximum support.

  • Drawers can be manufactured in any size using full-extension hardware.

  • Hamper cabinets have easy-to-use flap door for deposit, and double doors for hamper access.

  • Cabinet doors are available for all areas: raised panel or glass doors and raised panel drawers are also offered in a variety of styles.

  • Matching trim and baseboard moldings can be added to create a traditional look.

  • Children’s closets may have 2, 3 or 4 stacked hanging, depending on age and gender, which can be adjusted for growth.

  • Extra shelving or rods can be installed in previously unused upper areas.

  • All sizes are available, no extra cost for custom sizes.


Hardware?

  • Rods are oval steel chrome for maximum strength with attractive style.

  • Shelf pins are 5mm in matching chrome.

  • Drawer guides are ball-bearing type, full extension and 100-pound rated.

  • Hinges are Euro-style, concealed and self-closing.

  • Standard drawer pulls are 3” steel chrome. A full selection of handle and knob styles is available.

  • Baskets are rolling-type with easy disengage.

  • Valet rods are steel chrome with 8” extension.

    Accessories Available Upon Request

  • Tie and belt racks

  • Baskets

  • Ironing boards

  • Wall safes

  • Valet rods

  • Divided drawers

  • Jewelry inserts

  • Pneumatic wardrobe lifts


Versatility and Advantages of Floor Mount System?

  • All closet systems are floor-mounted -- closet panels extend to floor or baseboard on end walls.

  • Floor mount system enables user to convert lower hanging space into drawers or shelf space at a later date, not possible with wall hung systems.

  • Closets originally designed for hanging can be easily converted to home office storage at a later date by exchanging rods for shelves, and possibly back again for sale of home or other needs.

  • All hardware is interchangeable to facilitate ease of adjustment.


Garage, Office and Computer Systems?

  • Garage cabinets are custom designed. Most common are 24” deep x 84” high x any width. Work areas are also available.

  • We offer both residential and commercial office systems including computer work areas with cable drops, sliding printer shelves, file drawers, mailrooms and office supply cabinets.

What kind of crew can I expect to come to my home or office?

1-3 qualified and insured professional installers will arrive on time; they will be sensitive to the owners’ needs concerning children, pets, floor surfaces and home or office contents. Each installer will be wearing personalized company uniforms.

Is the installation a major disruption to my household?

Not at all. The first hour or so takes care of most noise removing existing closets. Pre-cut closet components are then installed with clean-up following. Most customers are surprised by the ease with which such a large project is completed. 

What type of insurance coverage is provided?

Closet Storage Systems is fully insured to protect its customers and their homes or businesses.

What forms of payment does Closet Storage Systems accept?

Closet Storage Systems will accept your personal check, MasterCard or VISA.

Can I change closet configuration at a later date? 

Yes. All closet components are adjustable and changeable. 

What is the benefit of hiring an independent closet company? 

Customers should realize savings of approximately 10-30% on a comparable closet by not having to pay for franchise fees or showroom costs. 

How can we verify Closet Storage Systems’ track record?

As Closet Storage Systems is committed to complete customer satisfaction, customers are encouraged to check with the Better Business Bureau at 214-220-2000; references are also available upon request. 

What type of warranty do the systems carry? 

All materials and workmanship carry a lifetime warranty.